Frequently Asked Questions

Can the Prolia® Co-pay Program MasterCard® be used with mail order and specialty pharmacies?

Yes, the Prolia® Co-pay Program card can be used at pharmacies. Patients must simply provide the Rx BIN number and member ID that is printed on the card when filling their prescription.

Is there a limit or cap on Prolia® Co-pay Program benefits?

Yes, the Prolia® Co-pay Program will reimburse an eligible patient's combined total deductible, co-pay and/or co-insurance requirements up to an annual Maximum Program Benefit per calendar year for Prolia® (denosumab). The patient is responsible for costs above this amount. Call 1-844-369-9962 for more information about the annual Maximum Program Benefit.

Why are uninsured, cash-paying patients not eligible for the Prolia® Co-pay Program?

The Prolia® Co-pay Program is intended to help commercially insured patients cover the cost of their co-pay or deductible for Prolia® (denosumab). Uninsured patients requiring assistance may be directed to The Amgen Safety Net Foundation at 1-888-SN-AMGEN (1-888-762-6436) to request assistance. The foundation helps support uninsured patients and certain underinsured patients with financial need who do not have coverage for Prolia® or other Amgen medications, and are not eligible for other support options such as Medicare or Medicaid.

Are there financial assistance options available to people on Medicare or Medicaid?

Amgen Assist® can refer patients, as a courtesy, to independent co-pay foundations. Provided through independent charitable patient assistance programs, eligibility in these foundation programs is based on criteria established by the charity. Amgen has no control over independent, third-party programs. For more information, contact Amgen Assist® at (844) 369-9962.

Is annual re-enrollment in the Prolia® Co-pay Program necessary?

Once your specialty pharmacy is enrolled in the Program, there is no need to re-enroll. Patients, however, must re-enroll on a yearly basis. Patients will be sent a letter reminding them to re-enroll. This letter will have a verification code on it that must be used to re-enroll on this site.